Jones/NCTI and Arapahoe Community College

Broadband Technical Management Certificate

Broadband cable industry professionals wanting to manage line technicians, maintenance technicians, fiber optics technicians, headend technicians, and related positions should earn this certificate. Individuals doing so will be qualified to oversee the personnel, processes, and technologies used in design, construction, installation, maintenance, and service of broadband coaxial and fiber networks.

Broadband Digital Management Certificate

Students completing this certificate will be well-suited to supervise those who deploy and service cable modems, telephony, and digital video in broadband networks. Holders of this certificate can expect to work as managers of field service technicians, bandwidth access technicians, headend technicians, NOC technicians, etc., with broadband companies that are deploying advanced services.

Broadband Telephony Technology Management Certificate

This certificate is designed for people preparing to enter the rapidly growing field of digital telephony. Those completing this certificate can expect to work with companies that are deploying advanced telephony and digital services such as ISDN, DSL, VDSL, VoIP, and digital video.
Also, individuals who have worked in the telephone industry will find this option helpful in qualifying them to move beyond POTS into supervision of full-service digital telephony technicians.

Technical Certificates

Broadband High-Speed Data Technical Service Representative Certificate

This certificate is helpful for individuals looking to move into high-speed data customer service roles. Individuals completing this certificate will possess an in-depth knowledge of the technologies used to deploy, troubleshoot, and support data services through broadband networks. Graduates will be uniquely qualified to manage the services and employees related to the deployment and advanced technical support of high-speed data in customer care and network operations centers.

Broadband Customer Service Representative Certificate

The certificate focuses on the key technical and people skills needed to be effective when acting as a broadband company customer service representative. Individuals completing this degree will be exceptionally prepared to deliver quality customer service in the call center or payment center front counter.

Broadband Customer Service Management Certificate

Individuals pursuing customer service management positions should use this option to learn the necessary verbal, written, and supervisory skills needed to perform their jobs effectively. Those who earn this certificate will be uniquely qualified within the industry to manage broadband and cable customer service workgroups.

Broadband Technical Service Representative Certificate

Those completing this certificate will be well versed in the technologies used to deploy video, voice, and data services through broadband networks. They also will develop the skills needed to provide the initial level of technical support in customer service and network operations centers.

Associate Degrees

Associate of General Studies, Broadband Business Management

This degree allows customer service, technical, operations, and administrative professionals to build job-specific degrees to suit their career choices.

To begin, the student completes the courses in a Jones/NCTI certificate of choice and combines them with electives to earn at least 27 credit hours. The remaining credit hours come from general requirement courses. The result is a unique degree combining job specific expertise in the broadband industry and general business knowledge.

Associate of General Studies, Broadband Technical Management

This degree, for broadband technicians and technical managers, provides graduates with an unsurpassed level of technical, supervisory, management, and business skills specific to the broadband industry. Courses in all three technical certificates may be applied to this degree.

Bachelor and Master Degrees

Jones/NCTI also provides access to bachelor’s and master’s degrees through its sister company, Jones International University® (JIU®), a fully online, accredited university. Jones/NCTI students can be admitted to JIU with a completed Associate of General Studies (AGS) degree, or transfer existing credits prior to completing the AGS.

JIU’s degree programs cover business communication, education, and business administration, each with multiple areas of specialization,
as follows:

Bachelor of Business Administration
Bachelor of Arts in Business Communication
Master of Business Administration (MBA)
Master of Arts in Business Communication
Master of Education

Once students have been awarded their undergraduate degrees, they are able to seamlessly matriculate into the JIU graduate degree program of their choice. For more information on JIU’s undergraduate and graduate degree programs, please go to www.jiu.edu.

Get Started Today

  1. Check with your supervisor on how Jones/NCTI works with your company. Many companies cover the expense of your tuition and offer incentives and raises upon graduation from a course.
  2. Obtain course descriptions and a Jones/NCTI enrollment application from your supervisor, your company’s Jones/NCTI training coordinator, or your human resources department.
  3. You can also obtain course descriptions and a course application by clicking on the “Products” tab of our website, www.jonesncti.com, calling Jones/NCTI at 303.797.9393, or emailing info@jonesncti.com.
  4. Fill out the application completely, include your payment, and mail to:
  • Jones/NCTI
    9697 East Mineral Avenue
    Centennial, CO 80112

5. Your course will be shipped—if applicable—within 48 hours of receipt of payment.

Need More Information?

ABOUT JONES/NCTI™
Located just outside of Denver, Jones/NCTI improves the effectiveness of broadband and cable company employees by providing corporate training, decision tools, and professional services.
Our customers range from cable system operators and technology vendors to technicians and customer service representatives. Since 1968, more than 1,300 companies and 250,000 professionals have turned to Jones/NCTI for workforce performance solutions.